ISVMA 2005 Spring Seminars


ISVMA would like to thank Fort Dodge Animal Health


 for their generous sponsorship of this important continuing education program. Their support allows ISVMA to offer "It's Not What You Say; It’s How You Say It -- Tips and Strategies for Effective Client Communications" 

at a substantially reduced registration rate.



ISVMA is offering a series of one-day regional mini-conferences in April 2005. These programs are designed to assist veterinary practices improve client relations, patient medical compliance and the practice’s bottom line! Nationally acclaimed consultant Karyn Gavzer will present: 

"It's not what you say; it’s how you say it -- Tips and strategies for effective client communications." 

*This program meets the requirement for 6.0 hours of continuing education credit.

Karyn Gavzer is a practice management consultant specializing in marketing and training. She has worked in pet health care sales and marketing for over 15 years and served as director of marketing for the American Veterinary Medical Association. She has spoken on practice management and marketing at veterinary meetings around the world. Gavzer has an MBA and is a certified veterinary practice manager. She serves on the board of the Association of Veterinary Practice Management Consultants and Advisors.

The program will be held offered from 9:00 a.m. until 4:00 p.m. at the following locations and dates:

Click on the seminar of your choice to get details and/or click on the registration button to participate!

Date: April 10, 2005
Place: McDonald's University
            Oak Brook, IL


Date: April 17, 2005
Place: Hotel Pere Marquette
            Peoria, IL


Date: April 24, 2005
Place: Ramada Inn
            Fairview Heights, IL


These important sessions are being held on Sunday in order to maximize the opportunity for entire practice teams to participate. It is being repeated in three locations to give everyone an opportunity to participate!

Everyone in the practice (receptionists, veterinary technicians, veterinarians, groomers, etc.) will benefit from this presentation and – just as importantly – their participation will benefit your practice!